At Steve's AI Lab, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines how your orders will be shipped and the options available for delivery.
Orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has been shipped.
We offer the following shipping methods:
Please note that shipping times are estimates and may vary based on your location and external factors such as carrier delays and weather conditions.
To request a refund, please contact our support team at within the 7 days refund window. In your request, include the following:
Refund requests will be processed within [X] business days of receiving the request, and funds will be credited back to your original payment method.
Shipping rates are calculated at checkout based on your location and the selected shipping method. You will see the shipping cost before finalizing your order.
We currently ship to the following regions:
If you are located outside our shipping regions, please contact our support team at support@stevesailab.com to discuss alternative options.
Once your order is shipped, you will receive an email with a tracking number and link to track the shipment. You can monitor the delivery status using the provided tracking information.
If you experience any issues with the delivery of your order, please contact our customer service team immediately at support@stevesailab.com. We will work with the shipping carrier to resolve any problems.
For international orders, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country. Please check with your local customs office for more details on possible charges.
We take great care in packaging your items for shipment. However, if your package is lost or arrives damaged, please contact us at support@stevesailab.com within [7] days of receiving your order for assistance.
If you need to change your shipping address or any other details after placing an order, please contact us as soon as possible. Once your order is shipped, we cannot make any changes to the delivery address.
If your order is delayed beyond the estimated delivery time, please allow a few extra days due to unexpected delays. If your shipment is significantly delayed, we will notify you via email.
If you have any questions or concerns about our shipping policy, please contact our support team at support@stevesailab.com.